My processing time is typically 5-7 business days. . Which does not include holidays or weekends, Saturdays or Sundays.
Priority Mail handling time is 1-3 business days depending on your region.
International mail can take much longer.
I typically print shipping labels upon receipt of your order, however this does not mean your order has shipped. This is how I keep track of new and old orders. It typically takes up to 6 days to get them completed and mailed. This also depends on how the weekend falls.
If you have any questions or need an order sooner, please let us know and we can send an invoice for expedited shipping at an additional cost.
Thanks so much for your patience and understanding.
Below is a link to a video demonstrating the single needle version in action:
https://www.youtube.com/watch?v=r9-1yalvbCk This link can also be found at our website www.hathoop.com
1. Set aside the normal inner insert of your hoop
2. Use medium sticky stabilizer and white metal hat insert to hold it.
3. Score the stabilizer and remove paper exposing adhesive.
4. Clamp the bill of hat in the upper portion and tighten wingnuts.
5. Max image size is around 4x4” the opening is a little over 5” square
This is currently the only instruction video I have. The concept is basically the same on each of the models. If you have
any problems please let me know.
Thanks again for ordering. If you have any problems at all, please email us and let us know. We strive for 5 stars – PLEASE LEAVE FEEDBACK. If you don’t feel it was 5 stars please let us know. It is our goal that every customer be 100% satisfied or we will give you your money back. Have a great day! PATENT PENDING
The Smith Family
265 Melita Rd
Memphis Tn 38120